FAQ

Next Generation 911

  • What do you mean by “NG911”?

    Next Generation 911 (NG911) refers to an initiative aimed at updating the 911 service infrastructure in Canada to improve public emergency communications services in a wireless mobile society. In addition to calling 911 from a phone, it intends to enable the public to transmit text, images and video to a 911 Public Safety Answering Point (PSAP).

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  • What is the difference between the current Basic 911 service and the NG911 service?

    The current 911 system is called Basic 911. It is a call answer and transfer service. With a Basic 911 service, information such as phone number and location is not automatically provided to the 911 Call Taker when the call is received. This information has to be obtained from the caller or by call trace.

    A NG911 service will automatically provide the 911 Call Taker with the caller’s location information and phone number allowing for a more efficient 911 service that does not rely on the caller for vital information. NG911 will also allow 911 Call Takers to receive text messages, images and videos – a service not currently available with Basic 911.

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  • What are the benefits of NG911?

    911 Call Takers will be able to find you without needing to ask or clarify your location. This is especially helpful for no voice calls when callers are unable to speak.

    NG911 systems are capable of transferring the location information automatically to emergency responder’s dispatch systems (that are able to receive NG data) which can help with their response.

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  • Will NG911 cost more than the current $0.75 per phone subscription?

    The $0.75 monthly fee currently pays for the operation of the province-wide 911 service as well as enhancements to the service, including the move to an NG911 service.

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  • When will Newfoundland and Labrador be getting NG911?

    While the technology to implement NG911 systems is available now in some parts of the United States, it is still in its planning stages within Canada.

    The Canadian Radio-Television and Telecommunications Commission (CRTC) requires telecommunications service providers in Canada to be ready to offer a NG911 voice service (911 calls delivered over IP networks) to Public Safety Answering Points (PSAPs) by March 2021. This mandate also identifies that NG911 text messaging be available by March 2022. Other NG911 services, such as the delivery of photos and video, are expected to follow in subsequent years based on industry working group recommendations and 911 PSAP ability to support them.

    In order to implement a NG911 service for Newfoundland and Labrador, NL911 needs to ensure the technical infrastructure, telecommunications data, mapping requirements and civic addressing data are in place.

    NL911 is working hard to ensure all requirements are in place in order to launch the NG911 service when it becomes available.

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