FAQ

General

  • What if I’m driving and have to call 911?

    First, pull over. Take notice of your surroundings and tell the Call Taker as much detail as possible so they can determine your location. It would help to identify any location markers, signs you have seen, the approximate distance you have travelled and where you left and where you are headed. 

    Back to Top
  • Will I ever have to pay to call 911?

    Other than your monthly 75 cent fee, calls to 911 are always free, even from cell phones and pay phones. Even decommissioned cellular phones still have the ability to call 911.

    Back to Top
  • Should I put 911 on speed dial?

    No, having 911 on a speed dial can contribute to accidental calls to 911. Cellular phones with 911 programmed can be accidently pocket-dialed.

    Back to Top
  • If I accidentally call 911 should I hang up?

    No, stay on the phone and let the 911 Call Taker know that it was a mistake. If you do not stay on the line the Call Taker will have to spend time tracing your call and calling you back to ensure that there is not an emergency.

    Back to Top
  • How do I know if I have a real emergency?

    An emergency is when there is a threat to health, safety or property that requires immediate response of emergency personnel. If an emergency situation arises, ask yourself one important question: Is there an immediate need for emergency service personnel to protect or save a life, safety or property? If you think it is, or if you are in doubt, call 911.

    Back to Top
  • Should I dial 911 if I have a non-emergency situation?

    No, do not dial 911 for non-emergency situations. For non-emergency situations find the appropriate local phone number to inquire related. 911 phone lines should be kept free for emergency situations.

    Back to Top
  • What is my 75 cent monthly fee being used for?

    There is a 75 cent monthly fee charged on all phone lines in Newfoundland and Labrador, which is used to fund the 911 service for the province. This fee is specifically used for the administration and operation of the current province-wide 911 service, as well to improve the current 911 system and develop and implement an Enhanced 911 (E911) and eventually a Next Generation 911 (NG911) system.

    Back to Top