Why we exist
We are bringing 911 to thousands of Newfoundlanders and Labradorians who have never had it before.
Our mandate is to provide a safe, efficient and cost-effective emergency response system that helps to save lives and reduce property damage.
We know Newfoundland and Labrador, and we care about our people. NL911 is a vital service for Newfoundland and Labrador.
When to call 911
A 911 emergency happens when someone’s health, safety or property is threatened and help is needed right away.
911 is for emergencies only.
When not to call 911
911 is not to be used for general inquiries such as calls to police concerning ongoing investigations, or calls to fire departments about community events.
Inappropriate use of 911 ties up valuable resources.
If you aren’t sure if your situation is a 911 emergency it is best to call and let us decide whether help needs to be sent or not.
What to expect when you call 911
When you call 911 the call taker will answer the call with, “911 do you need police, fire or ambulance?” Stay on the line with the call taker and answer all questions.
Expect to be asked:
- Your phone number
- The community/location of the incident
You will be transferred to the appropriate emergency agency for response.