Next Generation 911

NL911 Strives to provide our province with the best in 911 service and technology.  We are currently planning to enhance the existing Basic 911 system to a Next Generation (NG911) system.  

The Canadian Radio-Television and Telecommunications Commission (CRTC) requires telecommunications service providers in Canada to be ready to offer a NG911 voice service (911 calls delivered over IP networks) to Public Safety Answering Points (PSAPs) by June 2020. This mandate also identifies that NG911 text messaging be available by December 31, 2020. Other NG911 services, such as the delivery of photos and video, are expected to follow in subsequent years based on industry working group recommendations and 911 PSAP ability to support them.

NG911 will automatically display to the 911 Call Taker the caller’s location (home address or x/y coordinates) and the associated information, such as the caller’s phone number. This information is not provided to 911 Call Takers in the current Basic 911 service and can only be obtained from the caller or a call trace.  

  • Call Takers will be able to find you without needing to ask for or clarify the caller’s location.  This is especially helpful for no-voice calls when callers are unable to speak.
  • NG911 systems are capable of transferring the location information automatically to emergency responders dispatch systems (that can receive NG data), which can help with their response.

NL911 Requirements

In order to implement a NG911 service for Newfoundland and Labrador, NL911 needs to ensure the technical infrastructure, telecommunications data, mapping requirements and civic addressing data are in place. 

NL911 is working hard to ensure all requirements are in place in order to launch the NG911 service when it becomes available. 

In order for a community to avail of the NG911 service once it becomes available, NL911 will require their civic address data.  This data can be provided to NL911 as an existing GIS file or, if the community does not have a GIS file, then NL911 will supply a map to be filled in with the corresponding civic numbers and street names. 

For those communities who do not have a GIS file, NL911 will send a package including:

  • Introduction letter with the information about the project and why we are requesting civic addressing data.
  • The maps which are simple black and white drawings of the community.  
  • An instruction booklet on how to capture the data needed.
  • A hardcopy spreadsheet to record the data. (You can create your own digital copy to email to NL911 but the corresponding maps with the civic numbers identified will still need to be returned to NL911.) 

Basic 911 service will continue to be available to all communities until their civic address data is provided to NL911 and updated in the NG911 database.

For more information on civic addressing requirements from municipalities, please see FAQ’s.